CANCELLATION AND REFUND POLICY

Last Updated: July 15, 2026

This Cancellation and Refund Policy determines the rules regarding the cancellation of tour, activity, and transfer reservations made through Sunride Adventure and the refunds of payments.

Every customer making a transaction through our site is deemed to have accepted the terms in this policy.

1. Company Details

2. General Provisions

Cancellation periods are calculated based on the scheduled start time specified in the tour reservation confirmation. Turkish time is used for time calculations.

3. Cancellations by the Customer

3.1. Cancellations Made at Least 24 Hours Before the Tour Start

For cancellations notified in writing via WhatsApp or email at least 24 hours before the scheduled start time of the tour:

  • The reservation is cancelled free of charge.
  • No cancellation fee is charged to the customer.
  • The entire tour fee paid is refunded to the customer.
  • If the customer wishes, they can transfer their reservation to another date, subject to availability, instead of a refund.

The refund is made via the payment method used for the payment to the extent possible.

Exchange rate differences, transfer fees, and bank charges applied by the customer's bank, card organization, or payment service provider may not be included in the refund amount unless collected by Sunride Adventure.

3.2. Cancellations Made Less Than 24 Hours Before the Tour Start

For cancellations made less than 24 hours before the scheduled start time of the tour, a 50% cancellation fee is applied over the total reservation amount.

In this case:

  • 50% of the tour fee paid is refunded to the customer.
  • The remaining 50% is kept as compensation for the vehicle, transfer, driver, guide, personnel, meal, entrance ticket, tour quota, and other operational expenses.
  • Date change requests may be evaluated separately by Sunride Adventure depending on tour and vehicle availability.
  • Acceptance of a date change is not mandatory.

3.3. Cancellations Made After the Tour Starts

No refund is made for unused services in cancellations made after the tour starts or if the customer leaves the tour voluntarily.

Situations arising from Sunride Adventure that prevent the provision of a significant part of the service are evaluated separately.

3.4. No-Show

If the customer, without notifying of cancellation:

  • Is not present at the specified pick-up time,
  • Is not present at the specified hotel or meeting point,
  • Provides incorrect hotel, room, or contact information,
  • Has their phone turned off or is unreachable,
  • Does not board the transfer vehicle on time,
  • Does not reach the tour starting point on time

these situations are considered a no-show.

In the case of a no-show, since the vehicle, personnel, and quota allocated for the tour service are considered used, no refund is made.

4. Making a Cancellation Notice

Cancellation requests must be submitted through one of the following written communication channels:

The cancellation request must include the following information:

  • Name and surname of the person making the reservation
  • Name of the reserved tour
  • Tour date
  • Name of the hotel stayed at
  • Total number of passengers
  • Phone number used in the reservation
  • Cancellation or change request

The date and time the notice reaches Sunride Adventure is taken as the basis for determining the cancellation period.

Since it may not be possible to verify notices made only by phone call later, the cancellation request must be submitted in writing via WhatsApp or email.

5. Reducing the Number of Passengers

Reducing the number of passengers in the reservation is evaluated as a partial cancellation for the reduced passengers.

  • If the decrease in the number of passengers is notified at least 24 hours before the tour starts, the fee for the cancelled passengers is refunded without any deduction.
  • If the decrease in the number of passengers is notified less than 24 hours before the tour starts, a 50% cancellation fee is applied to the fee of the cancelled passengers, and the remaining 50% is refunded to the customer.
  • No refund is made after the tour starts or in case of a no-show.

In reservations priced based on private vehicles, VIP transfers, private tours, or a minimum number of participants, a decrease in the number of passengers may not change the total reservation price.

6. Refund Procedures

If a right to a refund arises, the refund is made using the method the payment was made, to the extent possible.

The payment:

  • If made by credit or debit card, to the same card,
  • If made by bank transfer, to the account making the payment,
  • If made through a payment institution, through the same payment channel,
  • If made in cash, it can be refunded to the customer's verified bank account or by another method agreed upon by the parties.

The approved refund amount is transmitted to the payment system as soon as possible and within the periods specified in the applicable legislation.

After the refund process is initiated by Sunride Adventure, the time it takes for the amount to reflect in the customer's account may vary depending on the bank, card organization, payment service provider, country, and currency.